Can I transfer my ticket to someone else?
Yes. Names on tickets are not a required part for entry to the festival.
Can I take in my own food and drink to HBMF?
No, you cannot take in any food or drink. There are a large variety of food and drink facilities within the festival.
Can I bring a water bottle into HBMF?
Yes, attendees can bring their own reusable water bottles into the festival. These must be no larger than 500ml and must not be metal.
Are there any Non Alcoholic Options?
Yes, Beer / Cider and Prosecco.
What do you do to make the festival safe?
The safety of everyone on site is our primary concern. We have a zero-tolerance policy to violence of any sort including sexual harassment and sexual assault. If you experience or witness sexual harassment or sexual assault at HBMF, please report it to our Security Team who are located all over the site including in the Main Tent. We are very proud of our good safety record at HBMF, and work continually with the local council and the police to make sure it remains a fun, safe event for all of us to enjoy. We are proudly offering this year all attendees a lid for their pint cup as part of Sussex Police’s anti spiking campaign.
Where can I collect any lost property on the night and after the event?
Go to the entrance tent on the night or email: info@hbmf.co.uk post event.
Can I bring suncream into HBMF?
Yes, Sun cream or lotion sized at 200ml or less in original containers, vape liquid, and eye drops in standard plastic 10ml containers will be allowed but contents may be tested on arrival.
I have an enquiry regarding my tickets, who do I speak to?
You need to contact info@hbmf.co.uk, please see the ticketing section of the website for a list of ticket agencies and their websites.
Can I come to HBMF if I am under 18?
No, unfortunately all attendees have to be 18 or over to attend HBMF. Except for the Family Cinema night on Wednesday.
Can I smoke at HBMF?
The same regulations apply at HBMF as the rest of the country, you can smoke in the open air but not inside big tops and tents, look out for the ‘no smoking’ signs.
When can I arrive/leave by?
HBMF gates open from 17:00 on Thursday 6th, 16:00 on Friday 7th and 12:00 Noon Saturday 8th On all days the event finishes at 23:00.
Can I bring drugs to HBMF?
No, we have a zero-tolerance policy towards drugs, and anyone caught with them will be ejected from the site and presented to the police.
If I leave HBMF can I get back in?
Yes, but make sure you get your hand stamped before you leave.
Can I buy official HBMF Merchandise?
Yes, we will be selling a range of merchandise at the festival or order here.
Are dogs allowed into the event?
No pets are allowed within the event site. Assistance Dogs, however, will be permitted.
I am disabled, can I have a companion ticket?
Tickets will be provided for Companions or Personal Assistants for standard ticket holders who require additional assistance, at no additional cost.
Please be prepared to present the relevant documentation to support your ticket request. This will be assessed on a case by case basis.
Examples of relevant documentation are as follows:
For all access ticket queries please contact info@hbmf.co.uk here.
The above scheme and facilities are for customers with permanent/long-term access requirements and are not for people with temporary impairments such as broken bones, healing wounds, or people who are pregnant.
PAs attending through this scheme need to be 18 years old by the start of the festival.
Please be prepared to present the relevant documentation to support your ticket request. This will be assessed on a case by case basis.
Examples of relevant documentation are as follows:
- DLA (Disability Living Allowance)
- PIP (Personal Independence Payment)
- Evidence of registered severely sight impaired (blind)
- CredAbility Access Card (with +1 icon)
- Copy of Attendance Allowance letter
- Recognised Assistance Dog ID card
- Any other relevant documentation
For all access ticket queries please contact info@hbmf.co.uk here.
The above scheme and facilities are for customers with permanent/long-term access requirements and are not for people with temporary impairments such as broken bones, healing wounds, or people who are pregnant.
PAs attending through this scheme need to be 18 years old by the start of the festival.
Is there a noise complaint number?
We strive diligently to maintain the noise at a tolerable level, however, if you feel the need to lodge a complaint, please do not hesitate to reach out by phone on 07300470838.